Job Description
Are you ready to launch your career in the dynamic world of Information Technology?
Baltimore Digital Systems is looking for motivated, eager-to-learn individuals to join our growing team as Entry Level IT Support Specialists. We believe in hiring talent and training them to excel, making this the perfect opportunity for recent graduates or career changers looking to break into the tech industry.
As part of our support team, you will play a crucial role in ensuring our clients' technology infrastructure runs smoothly. We offer comprehensive training, competitive benefits, and a clear pathway for professional advancement.
Responsibilities
- Provide Tier 1 Technical Support: Assist end-users with hardware and software troubleshooting via phone, email, and in-person.
- Hardware & Software Management: Install, configure, and maintain desktop computers, printers, and peripheral devices.
- Network Troubleshooting: Diagnose and resolve connectivity issues and network configuration problems.
- Customer Service: Interact professionally with clients to explain technical issues and provide solutions.
- System Updates: Perform routine system backups, updates, and security patching.
- Documentation: Maintain accurate records of support tickets and technical resolutions.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Basic Computer Literacy: Familiarity with operating systems (Windows and macOS) and web browsers.
- Communication Skills: Strong verbal and written communication skills with a customer-centric approach.
- Problem Solving: Ability to think logically and troubleshoot technical issues step-by-step.
- Willingness to Learn: A strong desire to gain new technical skills and certifications.
- Reliability: Punctuality and the ability to work independently.