Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in Charlotte's thriving tech scene! We're seeking motivated recent graduates and career-changers eager to build foundational IT skills in a dynamic environment. You'll gain hands-on experience supporting enterprise systems while working alongside industry mentors. Our comprehensive training program ensures rapid skill development in networking, security, and cloud technologies. Enjoy competitive benefits, flexible work arrangements, and opportunities for career advancement in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware (workstations, printers, mobile devices)
- Manage software installations, updates, and license compliance
- Document IT processes and maintain accurate knowledge base articles
- Collaborate with senior team members on network monitoring and security protocols
- Assist with onboarding new employees and IT asset inventory management
- Participate in cross-departmental IT projects and process improvements
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows operating systems and Microsoft Office Suite
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ certification or willingness to obtain within 6 months
- Excellent written and verbal communication skills
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid North Carolina driver's license required for occasional site visits