Job Description
Launch your tech career with TechSolutions Oklahoma! We're seeking motivated entry-level IT professionals to join our dynamic support team. This full-time position offers comprehensive training, mentorship, and growth opportunities in a collaborative environment. You'll gain hands-on experience with cutting-edge technology while providing essential support to our clients across Oklahoma City and surrounding areas.
Our ideal candidate is tech-savvy, customer-focused, and eager to learn. We value fresh perspectives and provide a supportive workplace where your skills can flourish. Join us in building the future of IT infrastructure while enjoying competitive benefits and a culture that celebrates innovation.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with system installations, configurations, and troubleshooting
- Document support tickets and maintain accurate records in ITSM systems
- Collaborate with senior technicians to resolve complex technical problems
- Conduct routine system maintenance and performance monitoring
- Deliver exceptional customer service via phone, email, and chat support
- Participate in training sessions to expand technical knowledge
- Support security protocols and data protection initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of operating systems (Windows, macOS)
- Familiarity with networking concepts and hardware components
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Willingness to obtain relevant certifications (CompTIA A+, etc.)