Job Description
Join our dynamic tech team at InnovateTech Solutions and launch your career in Jacksonville's thriving tech scene! We're seeking motivated Entry Level IT Support Specialists to provide exceptional technical assistance to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry professionals in a collaborative environment.
As a key member of our support team, you'll be instrumental in maintaining our clients' digital infrastructure and ensuring seamless operations. We offer comprehensive training, mentorship programs, and clear career advancement paths for dedicated team members. If you're passionate about technology and eager to grow professionally in Jacksonville's vibrant business community, we encourage you to apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network equipment
- Document technical issues, resolutions, and asset information in our CRM system
- Collaborate with senior technicians to resolve complex technical problems
- Conduct regular system maintenance and security updates
- Train end-users on software applications and best practices
- Assist with network monitoring and basic cybersecurity protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems and remote support tools
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation
- Ability to lift up to 30 lbs for equipment maintenance