Job Description
Join TechNova Solutions' award-winning IT team as an Entry-Level IT Support Specialist! We're urgently hiring motivated graduates in Kansas City, MO to launch your career in technology. Enjoy competitive pay, comprehensive benefits, and hands-on training in cutting-edge systems. Our collaborative culture values innovation and professional growth – perfect for eager learners ready to make an impact.
As part of our 24/7 support rotation, you'll gain exposure to enterprise-level infrastructure while working alongside industry experts. We offer tuition reimbursement, career advancement pathways, and a hybrid work model. Don't miss this opportunity to build your foundation in one of America's fastest-growing tech hubs!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 500+ endpoints
- Manage service desk tickets via Jira with 15-minute SLA response time
- Deploy and configure Windows 10/11 workstations using SCCM
- Document SOPs and knowledge base articles for recurring issues
- Collaborate with network engineers on VPN and security protocols
- Participate in quarterly system upgrades and patch management cycles
- Maintain inventory tracking for IT assets via ServiceNow
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Proficiency in Microsoft Office 365 and Active Directory
- Basic understanding of TCP/IP networking fundamentals
- Excellent written/verbal communication skills
- Ability to lift 30lbs for equipment installations
- Valid driver's license for occasional off-site visits