Job Description
Join our dynamic team in Tampa, FL as an Entry-Level IT Support Specialist! We're urgently seeking motivated individuals ready to launch their careers in technology. This direct-hire position offers comprehensive training, growth opportunities, and a collaborative work environment. As a key player in our IT department, you'll provide essential technical support to our clients and internal teams, ensuring seamless operations and exceptional user experiences. If you're passionate about technology and eager to learn, this is your chance to build a strong foundation in IT with industry leaders.
Responsibilities
- Provide technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document technical issues and solutions in our ticketing system
- Collaborate with senior team members to resolve complex technical problems
- Assist with cybersecurity protocols and data protection measures
- Participate in IT infrastructure upgrades and maintenance projects
- Deliver user training on new systems and technologies
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and network fundamentals
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service-oriented mindset with patience and empathy
- Ability to work independently and in a team environment
- Valid driver's license and reliable transportation
- CompTIA A+ certification preferred (not required)