Job Description
Are you ready to take your technical career to the next level? Apex Tech Solutions is urgently hiring passionate professionals for our Weekend Shift Technical Support team based in San Jose, California. We are looking for individuals who thrive in a fast-paced environment and enjoy solving complex technical challenges for our diverse client base.
Why Join Us?
- Competitive Pay: Earn a salary between $45,000 - $60,000 depending on experience.
- Weekend Flexibility: Enjoy your weekdays free with our standard Monday-Friday off schedule.
- Professional Growth: Opportunities for advancement within a leading tech firm.
We are looking for a dedicated problem-solver to join our elite support desk. If you have a knack for technology and a customer-first attitude, we want to hear from you immediately.
Responsibilities
- Provide top-tier technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Document all technical interactions, solutions, and issues in our ticketing system.
- Collaborate with the IT infrastructure team to escalate and resolve complex tickets.
- Maintain a high level of professionalism and patience when dealing with frustrated customers.
- Perform routine system checks and updates during off-peak hours.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-2 years of experience in technical support or help desk roles.
- Strong knowledge of Microsoft Windows and Office 365.
- Excellent verbal and written communication skills.
- Ability to work rotating weekend shifts, including weekends and holidays.
- Strong troubleshooting and problem-solving abilities.