Job Description
Join our dynamic team as a Remote Tech Support Specialist in Raleigh, NC! We're seeking motivated professionals to fill immediate openings with flexible remote work arrangements. Enjoy competitive compensation, comprehensive benefits, and the opportunity to make an immediate impact. Perfect candidates will thrive in fast-paced environments and possess strong problem-solving skills. Apply today to start your new career journey tomorrow!
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and email
- Diagnose and resolve system/network problems with 85% first-call resolution rate
- Document all cases in ticketing system with detailed technical specifications
- Collaborate with cross-functional teams to implement scalable solutions
- Conduct proactive system monitoring and maintenance
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- CompTIA A+ certification or equivalent technical certification
- Proficiency in Windows/Mac OS, networking fundamentals, and cloud platforms
- Exceptional communication skills with ability to translate technical concepts
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Strong analytical thinking and troubleshooting abilities
- Ability to work independently with minimal supervision