Job Description
We are seeking a dedicated and motivated Junior Technical Support Specialist to join our dynamic team in New York City. This is a Direct Hire opportunity for individuals looking to launch a successful career in Information Technology. We provide comprehensive training, so no prior experience is required. If you have a passion for technology, excellent problem-solving skills, and a desire to grow with a leading industry player, we want to hear from you.
At Apex Digital Solutions, we value innovation and professional development. As part of our team, you will be the first point of contact for our clients, assisting with hardware and software troubleshooting, account management, and technical guidance. We are committed to fostering a diverse and inclusive workplace where everyone has the opportunity to succeed.
Why You Will Love Working With Us
• Career Growth: Clear pathways for promotion and skill development.
• No Experience Needed: We train all new hires from the ground up.
• Competitive Pay: $45,000 - $55,000 base salary with performance bonuses.
• Modern Environment: Work in a state-of-the-art office in the heart of New York.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat, resolving issues related to hardware, software, and network connectivity.
- Diagnose and troubleshoot common IT issues, including printer setup, software installation, and account access problems.
- Maintain accurate and detailed records of all technical support interactions and case resolutions in our ticketing system.
- Assist in the deployment and configuration of new devices and workstations for incoming clients.
- Collaborate with the senior IT team to identify recurring technical issues and propose long-term solutions.
- Stay updated on the latest technology trends and internal procedures to ensure high-quality service delivery.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Experience: No prior technical experience required. We are looking for raw talent and eagerness to learn.
- Skills: Basic computer literacy; familiarity with Microsoft Office Suite is helpful.
- Soft Skills: Strong communication skills, patience, and the ability to explain complex technical concepts to non-technical users.
- Work Style: Ability to work well in a fast-paced team environment and handle multiple priorities.
- Availability: Must be available to work full-time hours, including occasional weekends or evenings if required by business needs.