Job Description
Join TechCorp Solutions' award-winning IT team and launch your career in Houston's booming tech sector! We're seeking motivated entry-level professionals to provide exceptional technical support to our diverse client base. This role offers comprehensive training, mentorship from industry experts, and clear pathways for career advancement. Enjoy a modern work environment with competitive benefits and opportunities to work with cutting-edge technologies.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for corporate clients
- Document ticket details using our CRM system with precision
- Collaborate with senior engineers on complex technical escalations
- Conduct user training sessions on new technologies
- Assist with system installations and preventative maintenance
- Maintain knowledge base articles and troubleshooting guides
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows OS and networking principles
- Customer service experience with excellent communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Proficiency with Microsoft Office 365 and diagnostic tools
- Ability to work flexible hours including occasional weekends
- Valid Texas driver's license for occasional on-site visits
- Passionate about technology and continuous learning