Job Description
Are you looking for a career opportunity in El Paso, TX, with no experience required? Horizon Support Services is currently hiring Entry-Level Customer Support Specialists to join our growing team. We are dedicated to helping you build a successful future through comprehensive training and mentorship.
In this role, you will be the first point of contact for our clients, ensuring they receive top-tier service. Whether you are fresh out of high school or looking to change careers, we provide the tools and support you need to excel.
Why Join Us?
- No Experience Needed: We train all new hires from the ground up.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on performance.
- Full Benefits: Health, dental, and vision insurance available.
- Career Growth: Clear pathways to advancement within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and friendly manner.
- Input and update customer data accurately into our CRM systems.
- Resolve basic customer issues and escalate complex problems to senior management.
- Assist in troubleshooting technical difficulties for non-technical users.
- Collaborate with the support team to maintain high service standards.
- Participate in daily training sessions to improve product knowledge and communication skills.
Qualifications
- High School Diploma or GED is required.
- Basic computer literacy and typing skills.
- Strong written and verbal communication skills.
- Reliable internet connection and a quiet workspace.
- Ability to work full-time hours, including weekends and holidays.
- A positive attitude and a willingness to learn.