Job Description
Are you ready to launch your professional career? Louisville Tech Solutions is currently looking for ambitious and energetic individuals to join our team as Entry Level Customer Support Specialists.
We are a growing company based in the heart of Louisville, KY, dedicated to providing exceptional service to our clients. We believe in growing from within, offering comprehensive training and a clear path for advancement for our entry-level talent.
Why Join Our Team?
- Competitive starting salary and performance bonuses.
- Modern, collaborative work environment.
- Comprehensive training program for new hires.
- Career growth opportunities into leadership roles.
Key Responsibilities
- Interact with customers via phone, email, and chat to resolve inquiries and provide accurate information.
- Assist clients in navigating our software products and services effectively.
- Document customer interactions and transactions accurately in our CRM system.
- Collaborate with team members to improve overall service quality and resolve complex issues.
- Identify and assess customers' needs to achieve satisfaction and loyalty.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- Strong written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Basic computer literacy and typing proficiency.
- Enthusiasm to learn new skills and a positive attitude.
Ready to take the next step in your career? Apply today to join our growing team in Louisville, KY!
Responsibilities
- Interact with customers via phone, email, and chat to resolve inquiries and provide accurate information.
- Assist clients in navigating our software products and services effectively.
- Document customer interactions and transactions accurately in our CRM system.
- Collaborate with team members to improve overall service quality and resolve complex issues.
- Identify and assess customers' needs to achieve satisfaction and loyalty.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- Strong written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Basic computer literacy and typing proficiency.
- Enthusiasm to learn new skills and a positive attitude.