Job Description
Join our dynamic team at Denver Tech Solutions where we believe in skills over degrees! We're seeking motivated individuals to provide exceptional customer support and drive client satisfaction. No college degree required – just your dedication and eagerness to learn. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment in the heart of Denver.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Maintain product knowledge through continuous training
- Identify upsell opportunities during customer interactions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree not required)
- 6+ months customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts including weekends
- Positive attitude and team player mentality