Job Description
Join our inclusive team at Global Horizons Inc., a leader in cross-border solutions! We're seeking part-time Customer Support Specialists to assist international clients. Enjoy a welcoming environment where diverse backgrounds are celebrated, with comprehensive onboarding and language support. Perfect for newcomers to Kansas City seeking flexible hours (20-30 hrs/week) with hybrid work options. Why join us?
- Visa sponsorship assistance for eligible candidates
- Cultural integration workshops
- Competitive pay with performance bonuses
- Modern downtown office near public transit
Responsibilities
- Provide multilingual support (English + preferred language) via phone/email/chat
- Resolve client inquiries regarding international shipping and documentation
- Maintain accurate client records in CRM systems
- Collaborate with global teams to address complex cases
- Participate in monthly cultural exchange sessions
- Contribute to improving our foreigner-friendly processes
Qualifications
- Fluent English proficiency (native or bilingual preferred)
- Additional language skills (Spanish, Mandarin, Arabic, etc.) highly valued
- 1+ years customer service experience
- Ability to work flexible hours including weekends
- Valid work authorization in the US
- Strong cross-cultural communication skills
- Basic tech literacy (CRM software, video conferencing)