Job Description
Are you looking for your first big break in the Windy City? Chicago Tech Solutions is seeking a motivated Entry-Level Customer Support Specialist to join our growing team. We believe in fostering talent from within, so no prior experience is required—just a great attitude and a willingness to learn.
In this role, you will be the voice of our brand, helping clients navigate our services with ease. We offer comprehensive paid training, a competitive benefits package, and a clear pathway for career advancement. If you are ready to launch your career in a dynamic environment, we want to meet you.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone and email.
- Provide accurate information regarding our products and services.
- Assist customers in troubleshooting basic technical difficulties.
- Maintain detailed and up-to-date records in our CRM database.
- Collaborate with the technical team to escalate complex issues.
- Participate in daily training sessions to enhance product knowledge.
- Ensure a positive customer experience at every touchpoint.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing speed.
- Demonstrated ability to work well in a team environment.
- Strong problem-solving and critical thinking abilities.
- Reliable internet connection and home office setup for remote support options.