Job Description
Launch your career with Innovate Solutions Inc., a leading tech firm in Raleigh's thriving Research Triangle Park! We're seeking passionate individuals with zero experience to join our award-winning customer support team. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative culture that values growth. If you're a recent graduate or career changer ready to learn, this is your perfect entry point into the tech industry.
Responsibilities
- Delocate exceptional customer support via phone, email, and chat channels
- Troubleshoot technical issues using our proprietary knowledge base
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex cases
- Contribute to process improvement initiatives
- Maintain detailed case notes and follow-up protocols
- Participate in weekly skill development workshops
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (college graduates welcome)
- Strong problem-solving abilities and critical thinking skills
- Exceptional written and verbal communication skills
- Basic computer proficiency with willingness to learn new technologies
- Ability to work flexible shifts including occasional weekends
- Positive attitude with strong customer service orientation
- Must pass background check and drug screening