Job Description
Launch Your Career in Tech Support
Are you looking for your first step in a dynamic tech career? InnovateTech Solutions is seeking a motivated Entry-Level Customer Support Specialist to join our growing team in Portland, OR. We believe in training from day one and offer a clear path for professional development.
In this role, you will serve as the first point of contact for our clients, helping them navigate our software solutions with patience and expertise. If you have a knack for solving problems and a desire to learn, we want to hear from you.
Responsibilities
- Respond to incoming customer inquiries via email, phone, and live chat in a professional and timely manner.
- Diagnose and troubleshoot basic technical issues, escalating complex problems to senior staff when necessary.
- Guide customers through our software features and provide step-by-step solutions to enhance their user experience.
- Document all interactions and customer feedback in our CRM database accurately.
- Collaborate with the product team to identify common user pain points and suggest improvements.
- Participate in daily training sessions to master our internal tools and knowledge base.
Qualifications
- High school diploma or equivalent required; Associate’s degree in a related field is a plus.
- No prior professional experience required; we value attitude and aptitude over experience.
- Strong written and verbal communication skills with a friendly, patient demeanor.
- Basic computer literacy and ability to learn new software quickly.
- Reliable internet connection and a quiet workspace (if working remotely).
- Must be authorized to work in the United States.