Job Description
Launch your career in Austin's thriving tech scene! Austin Tech Hub is seeking motivated individuals with no prior experience for our Entry-Level Customer Support Specialist role. We provide comprehensive training and a supportive environment to help you succeed. Join a team that values growth, collaboration, and innovation while serving cutting-edge clients in the heart of Texas' capital.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex issues
- Participate in ongoing training programs to develop product knowledge
- Contribute to process improvement initiatives
- Maintain positive customer satisfaction metrics
- Support cross-functional projects as assigned
Qualifications
- No prior experience required – we train all new hires!
- High school diploma or equivalent (college students encouraged)
- Excellent communication and active listening skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn new software
- Positive attitude and team-oriented mindset
- Authorization to work in the United States