Job Description
We are looking for driven individuals to join our team as Entry-Level Customer Support Associates. This is a fantastic opportunity for those looking to start their career in a dynamic environment in the heart of Boston. We provide comprehensive training, mentorship, and a clear path for advancement.
Why Join Us?
- Competitive hourly pay starting at $18/hr.
- No prior experience required—just bring your enthusiasm and willingness to learn.
- Full paid training program to get you up to speed.
- Health, dental, and vision insurance available after 90 days.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately document customer interactions and account information in our CRM system.
- Collaborate with the support team to identify trends and improve service quality.
- Assist in onboarding new team members and training materials.
Qualifications
- High school diploma or GED is required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer proficiency (Microsoft Office Suite, email, and web browsers).
- Ability to work full-time hours, including evenings and weekends as required.