Job Description
Are you looking for a career launchpad in Cleveland, OH? Cleveland Growth Partners is seeking driven individuals to join our team as Entry-Level Customer Success Associates. We value potential, attitude, and a hunger to learn over prior experience.
As a member of our team, you will play a crucial role in our growth by connecting with clients and providing top-tier support. We offer comprehensive training, mentorship, and a clear path for advancement.
Why Join Us?
- Competitive hourly wage ($17 - $22).
- Full medical, dental, and vision insurance.
- Paid training program with a dedicated mentor.
- Opportunities for rapid career progression.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Assist in the onboarding process for new clients to ensure a smooth transition.
- Enter and maintain accurate customer data within our CRM systems.
- Collaborate with the sales and technical teams to resolve complex client issues.
- Participate in daily team meetings and training workshops to enhance product knowledge.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- No prior experience required—we provide full training!
- High school diploma or GED equivalent.
- Basic computer proficiency and comfort with navigating web browsers.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable transportation is preferred.