Job Description
We are urgently hiring for our Austin, Texas office. We are looking for passionate, driven individuals who are ready to kickstart their career in the tech industry. If you have a positive attitude and a desire to learn, we want to hear from you.
At Apex Digital Solutions, we believe in investing in our team. We offer a comprehensive training program, competitive benefits, and a supportive work environment that fosters growth and innovation.
Responsibilities
- Manage high volumes of incoming customer support tickets with a focus on speed and accuracy.
- Provide exceptional service to clients by answering questions and resolving issues efficiently.
- Assist in troubleshooting basic technical hardware and software problems.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with senior team members to improve support processes.
Qualifications
- High school diploma or GED required.
- Strong written and verbal communication skills.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work flexible shifts, including evenings and weekends as needed.
- No prior experience required; on-the-job training provided.