Job Description
Launch your career with Global Solutions Inc. in Newark, NJ! We're seeking motivated individuals for our entry-level Customer Service Specialist role with full relocation assistance. No experience needed – we provide comprehensive training and career growth opportunities in a supportive environment.
Relocation Package Includes: Moving reimbursement up to $3,000, 30-day temporary housing stipend, and assistance with neighborhood orientation. Join our diverse team serving Fortune 500 clients while building valuable professional skills.
This role offers competitive benefits, paid training, and clear advancement paths into leadership positions. Perfect for recent graduates or career changers ready to relocate to the vibrant Newark area.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer issues using our proprietary CRM system and knowledge base
- Document all interactions and maintain accurate case records
- Collaborate with technical support teams for complex issue escalation
- Meet performance metrics including call quality and resolution rates
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – open to all backgrounds
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Basic computer proficiency (Microsoft Office suite)
- Ability to work in fast-paced environment
- Positive attitude and willingness to learn
- Must be relocating to Newark, NJ area
- Valid US work authorization required