Job Description
Are you a people person looking for a flexible future?
Buffalo Tech Solutions is seeking a dynamic Remote Customer Support Specialist to join our growing team. We believe in a meritocracy where skills and attitude matter more than a piece of paper. Whether you are based in the heart of Buffalo or anywhere in the US, if you have the drive to help others, we want to hear from you.
Why Join Us?
- Remote Friendly: Work from the comfort of your home in Buffalo or across the US.
- No Degree Required: We focus on your ability to solve problems, not just your academic background.
- Growth Opportunities: Clear pathways for advancement within the company.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
Don't let a lack of formal education hold you back. Apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with a focus on empathy and efficiency.
- Resolve technical issues and product questions for our diverse client base.
- Document all interactions accurately in our CRM system to ensure seamless service continuity.
- Identify and escalate complex issues to senior management or technical teams.
- Maintain a high level of professionalism and adherence to company policies while working remotely.
- Assist in the development of training materials for new support representatives.
Qualifications
- High school diploma or equivalent (GED) is required; a degree is not mandatory.
- Previous customer service experience is a plus but not strictly required.
- Excellent written and verbal communication skills.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Ability to work independently in a remote setting with a reliable internet connection.
- Strong problem-solving skills and a positive attitude.