Job Description
Join our diverse, inclusive team at Global Horizons Solutions, where we celebrate international talent! We're seeking a dynamic Customer Service Specialist to support our growing client base in Corpus Christi. Enjoy competitive benefits, visa sponsorship assistance, and a welcoming workplace culture that values your unique background. Perfect for bilingual professionals relocating to the Coastal Bend area!
Responsibilities
- Provide exceptional customer support via phone, email, and chat for international clients
- Resolve inquiries related to shipping, billing, and product services
- Maintain accurate client records in CRM systems
- Collaborate with cross-cultural teams to deliver seamless service
- Identify opportunities to improve customer experience workflows
- Support new employee onboarding programs for foreign hires
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience
- Fluency in English and Spanish (written/spoken)
- Valid work authorization or visa sponsorship eligibility
- Proficiency with Zendesk and Microsoft Office Suite
- Adaptability to multicultural work environments
- Basic knowledge of logistics/shipping procedures