Job Description
Join our diverse team at GlobalConnect Solutions, where we celebrate cultural diversity and welcome international talent! We're seeking a compassionate Bilingual Customer Support Specialist to serve our growing Milwaukee-based client base. Enjoy a supportive work environment with comprehensive onboarding, visa sponsorship assistance, and career growth opportunities. Our inclusive culture values multilingual skills and global perspectives.
Responsibilities
- Provide exceptional customer support via phone, email, and chat in English and Spanish
- Resolve technical inquiries and troubleshoot product issues efficiently
- Maintain accurate customer records in our CRM system
- Collaborate with international teams to ensure consistent service quality
- Identify process improvements to enhance customer experience
- Participate in cross-cultural training and team-building activities
Qualifications
- Fluency in English and Spanish (written and verbal)
- 1+ years of customer service or technical support experience
- Valid work authorization in the United States
- Strong problem-solving and communication skills
- Proficiency with CRM software and ticketing systems
- Ability to work flexible hours including weekends
- Experience working in multicultural environments preferred