Job Description
Launch your career with Tampa Bay Solutions Group! We're seeking motivated individuals for our Entry-Level Customer Service Specialist role – no experience necessary. Our comprehensive training program will equip you with essential skills to thrive in a dynamic customer support environment. Enjoy competitive pay, flexible scheduling options, and opportunities for growth within our expanding team. Join us in delivering exceptional service to Tampa's vibrant community while building a professional foundation for your future.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism
- Resolve product/service issues using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to enhance customer experience
- Meet performance metrics for response time and satisfaction
- Participate in ongoing training to develop product knowledge
- Identify and escalate complex customer concerns appropriately
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Ability to remain calm and professional in high-pressure situations
- Detail-oriented with excellent organizational skills
- Positive attitude and team-oriented mindset
- Reliable transportation to our downtown Tampa location