Job Description
Are you a dedicated problem solver looking for an exciting opportunity in the heart of Seattle? PacWest Solutions is currently seeking a professional Customer Service Representative to join our dynamic support team. In this role, you will serve as the face of our brand, ensuring our clients receive exceptional service and support. We offer a competitive benefits package, a collaborative work environment, and clear pathways for career growth within the Pacific Northwest.
Why Join Us?
- Competitive hourly wage and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible schedule options to work with your lifestyle.
- Professional development and training programs.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently, ensuring a positive resolution and maintaining customer satisfaction scores.
- Process orders, returns, and refunds accurately while adhering to company policies and procedures.
- Document all customer interactions and account updates accurately in the CRM database.
- Collaborate with the internal sales and technical teams to escalate complex issues and provide feedback.
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
- Identify opportunities to cross-sell or upsell products based on customer needs and purchasing history.
Qualifications
- High school diploma or equivalent; associate degree or higher preferred.
- Minimum of 1-2 years of experience in customer service, technical support, or call center environments.
- Excellent verbal and written communication skills with a clear and articulate speaking voice.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software (e.g., Zendesk, Salesforce).
- Strong problem-solving skills and the ability to think critically under pressure.
- Ability to work independently as well as part of a team in a fast-paced, high-volume setting.
- Reliable high-speed internet connection and a quiet home office environment (if remote).