Job Description
Join our award-winning customer service team in Denver and become the voice of our brand! We're seeking passionate individuals who thrive in fast-paced environments and are dedicated to delivering exceptional experiences. At Peak Solutions Group, we invest in our people with competitive benefits, career growth opportunities, and a supportive culture. If you're a natural problem-solver with a smile, we want to meet you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet/exceed quality and productivity metrics
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (degree preferred)