Job Description
Join our dynamic team at Detroit Innovations Inc. as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals with no prior experience to provide exceptional support to our growing client base. If you're passionate about helping others and ready to launch your career in a supportive environment, this is your opportunity. Enjoy competitive pay, comprehensive training, and growth opportunities within our Detroit headquarters.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with team members to resolve complex issues and ensure customer satisfaction
- Participate in ongoing training to develop product knowledge and service skills
- Contribute to process improvement initiatives to enhance customer experience
- Meet daily performance metrics including response times and resolution rates
Qualifications
- High school diploma or equivalent; no prior experience required
- Strong communication skills with clear verbal and written abilities
- Proficiency with basic computer applications and willingness to learn new software
- Exceptional problem-solving abilities and attention to detail
- Positive attitude and ability to thrive in a fast-paced environment
- Reliability and punctuality with consistent attendance
- Valid work authorization in the United States