Job Description
Join our dynamic team at TechGrowth Solutions and launch your career in San Jose! We're seeking motivated individuals with no prior experience to become Customer Service Specialists. Enjoy comprehensive training, flexible scheduling, and growth opportunities in a supportive environment. Perfect for recent graduates or career changers.
Our competitive benefits package includes health insurance, paid time off, and professional development stipends. Work in our modern downtown San Jose office with free parking and transit assistance.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve billing issues efficiently
- Document interactions in CRM system with precision
- Collaborate with team members to resolve complex cases
- Participate in weekly training sessions to enhance skills
- Meet monthly performance metrics for response time and resolution
Qualifications
- No prior experience required – we train from scratch!
- High school diploma or equivalent
- Excellent verbal communication skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environment
- Positive attitude and strong problem-solving aptitude
- Willingness to work flexible shifts including weekends