Job Description
Join our dynamic team in Charlotte and kickstart your career with no experience required! We're urgently seeking motivated individuals for immediate full-time roles in our customer service department. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment designed for growth. Perfect for recent graduates or career changers looking to build professional skills in one of America's fastest-growing cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using our CRM system
- Document interactions accurately in our database
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we provide full training
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Proficient with basic computer applications
- Ability to work in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Reliable transportation to our Charlotte office
- Must pass background check and drug screening