Job Description
Join Fresno Tech Solutions as an Entry Level Customer Service Specialist and kickstart your career in a dynamic, fast-paced environment. We're urgently hiring motivated individuals to deliver exceptional client experiences while growing with our industry-leading team. No prior experience required – we provide comprehensive training! Enjoy competitive benefits, career advancement opportunities, and a supportive workplace culture. Apply today to become part of our innovative mission!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and escalate complex cases to senior specialists
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to improve service processes
- Meet daily performance metrics including response times and satisfaction scores
- Participate in ongoing training to enhance product knowledge
- Contribute to team initiatives aimed at improving customer experience
Qualifications
- High school diploma or equivalent (college graduates welcome)
- Strong communication skills with clear articulation
- Basic computer proficiency with ability to learn new software
- Problem-solving mindset with attention to detail
- Ability to work flexible shifts including weekends
- Customer service experience preferred but not required
- Positive attitude and willingness to learn new skills
- Valid Texas work authorization