Job Description
Launch your career without a degree! Frontier Communications is seeking passionate individuals for our Entry-Level Customer Service Specialist role in Colorado Springs. We provide comprehensive paid training and growth opportunities for motivated professionals who excel in problem-solving and client interaction. Join our award-winning team and enjoy competitive benefits, flexible scheduling, and a dynamic work environment where your contributions are valued. No experience necessary – we invest in your success!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Update customer information in CRM systems with precision
- Collaborate with technical teams to troubleshoot complex issues
- Document interactions and maintain detailed case notes
- Meet performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities for service enhancements
Qualifications
- High school diploma or equivalent (no college degree required)
- Exceptional verbal and written communication skills
- Proficiency with basic computer applications
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in a fast-paced environment
- Customer-centric mindset with patience and professionalism
- Willingness to learn new technologies and processes