Job Description
Join our award-winning customer service team in Wichita, KS! We're seeking motivated individuals with no prior experience to become the voice of our brand. As a Customer Service Specialist, you'll handle inbound calls, resolve inquiries, and deliver exceptional experiencesâall while receiving comprehensive paid training and competitive benefits. We offer full relocation assistance including moving stipend, temporary housing, and travel reimbursement to make your transition seamless. Enjoy a modern workspace with flexible scheduling, career advancement opportunities, and a supportive team environment. If you're passionate about helping others and ready to build a rewarding career, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, product, and service issues using CRM systems
- Document interactions accurately in our customer database
- Collaborate with technical teams to resolve complex escalations
- Meet performance metrics for call quality and resolution time
- Participate in ongoing product knowledge and soft skills training
- Contribute to team improvement initiatives
Qualifications
- No prior experience requiredâcomprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- Valid US work authorization and willingness to relocate to Wichita
- Pass background check and drug screening