Job Description
We are a leading technology company in the heart of Boston, MA, currently seeking passionate and dedicated Customer Service Representatives to join our dynamic team. This is an urgent opportunity for individuals looking to launch or advance their career in the US with no college degree required.
In this role, you will be the face of our company, interacting with clients to ensure their needs are met with the highest level of professionalism and care. We offer a competitive benefits package, career growth opportunities, and a supportive work environment.
Why Join Us?
- Competitive hourly pay ($18 - $24/hr)
- Comprehensive health benefits
- Flexible scheduling options
- Career advancement paths available
- Training provided for all new hires
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints effectively to ensure high satisfaction rates.
- Accurately enter and update customer information into our CRM systems.
- Collaborate with the technical support team to troubleshoot complex issues.
- Meet daily and weekly performance targets regarding call volume and resolution times.
- Provide product and service information to assist customers in making informed decisions.
Qualifications
- High School Diploma or GED (No College Degree Required).
- Fluency in English (both verbal and written).
- Basic computer literacy and ability to navigate multiple software applications.
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Proven problem-solving skills and a positive attitude.