Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to launch their careers in Virginia's thriving business landscape. Our comprehensive 6-week paid training program ensures you gain industry expertise while earning a competitive salary. Enjoy modern workspaces, flexible scheduling options, and clear career advancement paths into leadership roles. This direct-hire position includes full benefits (health/dental/vision), 401(k) matching, and monthly performance bonuses. Apply today to become part of our customer-first culture!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using our proprietary CRM system and knowledge base
- Document all interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with technical teams to troubleshoot complex customer problems
- Meet/exceed monthly performance metrics including CSAT scores and resolution rates
- Participate in weekly team training sessions to refine communication skills
- Identify upsell opportunities and cross-sell complementary services
Qualifications
- No experience required! We welcome recent graduates and career changers
- High school diploma or equivalent (college coursework preferred)
- Exceptional verbal/written communication skills in English
- Proficient with Microsoft Office Suite and comfortable learning new software
- Ability to multitask in a fast-paced environment with 20+ daily interactions
- Strong problem-solving mindset with attention to detail
- Valid Virginia driver's license for occasional off-site client meetings
- Pass background check and pre-employment drug screen