Job Description
Join Denver Solutions Group as a Part-Time Customer Service Specialist and become the face of our growing tech support division! We're urgently seeking enthusiastic professionals to deliver exceptional client experiences in our downtown Denver office. This role offers competitive pay, flexible scheduling (20-30 hours/week), and opportunities for advancement in a dynamic environment. If you're passionate about problem-solving and thrive in collaborative settings, apply today!
Why Work With Us?
- Comprehensive training and certification programs
- Health benefits for part-time employees (after 90 days)
- Employee discounts on tech products
- Hybrid work options available
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLA timeframes
- Troubleshoot technical issues for enterprise clients using diagnostic toolsDocument all interactions in CRM system with detailed notes and resolutions
- Collaborate with technical team to escalate complex issues
- Identify upsell opportunities for service enhancements
- Maintain customer satisfaction scores above 95%
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or tech support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent verbal and written communication skills
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting knowledge
- Flexible availability including evenings/weekends
- Valid U.S. work authorization required