Job Description
We are excited to announce an upcoming hiring event for Part-Time Customer Service Representatives in Philadelphia, PA. If you are looking for a dynamic work environment, flexible scheduling, and the opportunity to grow your career, this is your chance to shine. Join our team of dedicated professionals as we continue to provide top-tier service to our clients.
During this event, we will be reviewing resumes and conducting on-the-spot interviews for qualified candidates. No prior experience is necessary for entry-level positions; we provide comprehensive training to get you up to speed quickly.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer issues and complaints efficiently while maintaining a positive and empathetic attitude.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with the support team to develop solutions for complex customer scenarios.
- Assist in the onboarding process for new team members during peak periods.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work a flexible schedule, including evenings and weekends.
- Basic computer proficiency and typing speed of 40+ WPM.
- Must be available to attend the in-person hiring event in Philadelphia.