Job Description
Are you looking for a flexible work-life balance? Apex Support Group is urgently hiring Part-Time Customer Service Associates in Richmond, Virginia. Join a dynamic team dedicated to delivering exceptional service to our clients.
In this role, you will be the face of our company, ensuring our customers receive top-tier support while enjoying a schedule that fits your lifestyle.
Why Join Us?
- Flexible scheduling options
- Competitive hourly pay
- Opportunities for growth within the company
- Modern, collaborative work environment
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues with empathy and professionalism.
- Accurately update and maintain customer records in the CRM database.
- Process orders, returns, and exchanges efficiently.
- Collaborate with cross-functional teams to ensure customer satisfaction.
- Provide feedback on common customer pain points to management.
- Adhere to all company policies and quality standards.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus, but training is provided.
- Strong verbal and written communication skills.
- Proficient in using computers and standard office software (Microsoft Office Suite).
- Ability to work independently and handle multiple tasks simultaneously.
- Reliable internet connection is essential for remote/hybrid roles.