Job Description
Join our dynamic team in the heart of Washington DC and launch your career with no prior experience required! Capital City Solutions is seeking motivated individuals to become Entry-Level Customer Service Specialists. We provide comprehensive training and a supportive environment where you'll develop essential professional skills while serving diverse clients across government and private sectors. Enjoy competitive benefits, career advancement opportunities, and the chance to build a foundation in one of America's most vibrant cities.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Accurately document customer interactions and update CRM systems
- Collaborate with team members to resolve complex customer issues
- Participate in ongoing training to master product knowledge and service protocols
- Contribute to process improvement initiatives to enhance customer satisfaction
- Support sales team with lead generation and basic account management
- Maintain strict confidentiality of sensitive client information
Qualifications
- High school diploma or equivalent required (college students welcome to apply)
- Excellent communication skills with clear speaking voice and written proficiency
- Basic computer literacy including Microsoft Office suite
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and willingness to learn new systems quickly
- Valid Social Security number and authorization to work in the US
- No prior experience necessary – we provide comprehensive training