Job Description
Launch your career with Nexus Solutions Group! We're seeking motivated individuals to join our dynamic customer service team in Indianapolis. No college degree required – we value your potential and provide comprehensive training. Enjoy competitive pay, benefits, and clear advancement pathways in a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex escalations
- Meet performance metrics for response times and resolution rates
- Participate in ongoing product knowledge sessions
Qualifications
- High school diploma or equivalent (no degree required)
- 1+ years customer service experience preferred
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible hours including weekends
- Passion for helping customers and learning new technologies