Job Description
Join our dynamic team in Cincinnati as an Entry-Level Customer Service Specialist! No prior experience is required – we provide comprehensive training and relocation assistance to help you transition seamlessly. Enjoy competitive pay, benefits, and career growth opportunities in one of America's most affordable cities. Perfect for recent graduates or career changers seeking stability and advancement.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using our proprietary CRM system
- Document interactions and maintain accurate case records
- Collaborate with support teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and active listening skills
- Ability to navigate multiple software applications simultaneously
- Patience and problem-solving aptitude
- Willingness to work flexible hours including weekends
- Valid US work authorization and relocation flexibility
- Basic computer proficiency with typing speed of 30+ WPM
- Positive attitude and team-oriented mindset