Job Description
Ready to launch your career in NYC without a degree or prior experience? Urban Growth Solutions is seeking motivated Entry-Level Customer Service Specialists to join our dynamic team! We provide comprehensive paid training, career advancement opportunities, and a supportive environment where your growth is our priority. If you're passionate about helping others and eager to develop professional skills in one of the world's most exciting cities, this is your chance to start strong. Join us and build a rewarding career path today!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve customer inquiries and concerns with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to optimize service processes
- Meet performance metrics for response times and satisfaction
- Contribute to a positive team culture through daily collaboration
Qualifications
- No degree required and no prior experience necessary
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Proficient in basic computer applications (email, browsers)
- Ability to thrive in fast-paced, team-oriented environments
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality