Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! No experience necessary – we provide comprehensive training to launch your career. This direct hire opportunity offers competitive pay, growth pathways, and a supportive environment. Perfect for recent graduates or career changers looking to build foundational skills in customer relations, problem-solving, and communication. Enjoy benefits including health insurance, paid time off, and professional development stipends. Apply today to start your journey with a company that invests in its people!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently using established protocols and resources
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to improve service processes
- Meet daily performance metrics including response time and satisfaction scores
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- No prior experience required – we welcome motivated candidates from all backgrounds
- High school diploma or equivalent required; associate’s degree preferred
- Strong verbal and written communication skills with active listening abilities
- Proficient in basic computer applications and willingness to learn new systems
- Problem-solving mindset with attention to detail and organizational skills
- Ability to work flexible hours including weekends as needed
- Valid North Carolina driver’s license if field visits are occasionally required