Job Description
Join our award-winning customer service team and launch your career with zero experience required! Horizon Solutions Inc. is seeking passionate individuals to become the voice of our brand. We provide comprehensive paid training and a supportive environment where your growth is our priority. Enjoy competitive benefits, flexible scheduling options, and opportunities for advancement within our rapidly expanding company.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions in our CRM system with precision
- Collaborate with team members to improve service quality
- Meet performance metrics while maintaining high satisfaction scores
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (no college required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and empathy when handling customer concerns
- Reliable transportation to our Charlotte headquarters
- Positive attitude and willingness to learn new processes
- Basic computer proficiency with typing speed of 30+ WPM