Job Description
Launch your career in Minneapolis with our comprehensive training program! Minneapolis Customer Solutions is seeking enthusiastic individuals with no prior experience to join our award-winning customer service team. We provide paid training, mentorship, and a supportive environment where you'll develop professional skills while assisting clients. Enjoy competitive pay, health benefits, and growth opportunities in a thriving downtown location.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve basic account issues using our CRM system
- Document interactions accurately in company databases
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics for call quality and resolution
- Participate in weekly skill-building workshops
- Contribute to a positive team culture through collaboration
Qualifications
- High school diploma or equivalent (no college required)
- Strong verbal communication skills
- Basic computer proficiency (typing, internet navigation)
- Ability to learn new systems quickly
- Positive attitude and willingness to help others
- Reliable transportation to downtown Minneapolis
- Availability for flexible shifts including weekends