Job Description
Launch your career in Houston's thriving business district with Houston Growth Partners! We're seeking passionate individuals with no prior experience to join our dynamic customer service team. As an Entry-Level Customer Service Specialist, you'll receive comprehensive training to develop essential professional skills while supporting our diverse clientele. Enjoy a competitive salary, comprehensive benefits package, and clear career advancement opportunities in a supportive environment.
Our 6-week paid training program ensures you'll master industry best practices and gain hands-on experience with CRM systems. We value transferable skills like communication and problem-solving over formal experience, making this ideal for recent graduates or career changers. Join us in delivering exceptional service while building a foundation for long-term professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Document interactions accurately in Salesforce CRM system
- Collaborate with team to resolve complex customer issues
- Identify upsell opportunities based on customer needs
- Participate in daily team huddles and performance reviews
- Adhere to company protocols while maintaining flexible problem-solving approach
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new software
- Positive attitude with service-oriented mindset
- Ability to multitask in fast-paced environment
- Willingness to work flexible hours including weekends
- No prior experience necessary - paid training provided
- Valid Texas driver's license preferred