Job Description
Launch your career with Detroit's fastest-growing customer service team! We're seeking motivated individuals with no prior experience to join our dynamic support division. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment in the heart of Detroit's revitalized downtown.
Our team thrives on passion and potential - we provide all necessary tools and mentorship to succeed. As a Customer Service Specialist, you'll become the face of our brand while developing invaluable professional skills. Full benefits package included after 60 days!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve service issues using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to enhance service quality
- Participate in ongoing training programs to master product knowledge
- Meet daily performance metrics while maintaining customer satisfaction
- Contribute to team improvement initiatives
Qualifications
- No prior experience required - we train everyone from scratch!
- High school diploma or equivalent (GED accepted)
- Strong communication skills and positive attitude
- Basic computer literacy with willingness to learn new software
- Reliable transportation to our downtown Detroit location
- Ability to work flexible hours including weekends
- Problem-solving mindset with attention to detail
- Commitment to delivering outstanding customer experiences