Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at GrowthCorp Solutions! No prior experience is required – we're seeking motivated individuals ready to launch their careers in Atlanta's thriving business landscape. Enjoy comprehensive training, career development opportunities, and a collaborative environment where your growth matters.
Why join us?
- Competitive starting salary with performance-based incentives
- Full benefits package (health, dental, vision)
- Tuition reimbursement for professional certifications
- Modern downtown Atlanta office with flexible work options
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary support system
- Document interactions accurately in CRM database
- Collaborate with technical teams to escalate complex cases
- Contribute to process improvement initiatives
- Maintain 95% customer satisfaction metrics
- Participate in weekly product knowledge sessions
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication skills (written & verbal)
- Proficient in Microsoft Office Suite
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving aptitude
- Adaptability to new technologies and processes
- Positive attitude and customer-first mindset
- Must be authorized to work in the US