Job Description
Launch your career in Detroit with no experience required! Detroit Growth Partners is urgently hiring motivated individuals for our Entry-Level Customer Service Specialist position. Join a supportive team where your growth matters – we provide comprehensive training and mentorship to help you thrive. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic urban environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues using problem-solving skills and empathy
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including response times and resolution rates
- Continuously improve product knowledge through training modules
- Contribute to process improvement initiatives
Qualifications
- No prior experience necessary – we train all team members
- High school diploma or equivalent (preferred)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and typing proficiency
- Positive attitude and eagerness to learn
- Reliability and punctuality